Provides IT helpdesk support to a distributed team, managing device provisioning, troubleshooting technical issues, and maintaining core systems like Google Workspace and JAMF.

Serves as first point of contact for customers via phone, chat, and email, helping them navigate loan applications and resolve issues.

Manages a portfolio of ~100 enterprise customer accounts using digital tools and automation to drive adoption, retention, and renewal success at scale.

Build and maintain relationships with talent management clients, onboard them to the Foam platform, provide product training and support, and drive adoption across their organizations.

Leads a team of customer success coordinators, manages daily operations, develops team members, audits support quality, and ensures homeowner concerns are resolved effectively.

Provides L3 technical support for Temenos Infinity banking platform, troubleshooting APIs, debugging issues, and resolving production incidents.

Customer Success Associate handles customer inquiries across phone/chat/email, guides borrowers through loan applications, and resolves issues while building product expertise.

Provides expert technical support for radiology IT systems (RIS/PACS), troubleshoots medical imaging infrastructure, and ensures healthcare system compliance and uptime.

Provides customer support to donors via email and phone, handling refunds, account issues, and flagging platform bugs for ActBlue's fundraising platform.

Provide end-to-end customer support via phone and email, troubleshoot product issues, and escalate complex cases to technical leads.

Handles customer inquiries via email and live chat, processes orders and returns in Shopify, and collaborates with internal teams to resolve issues.

Provides advanced technical support and architectural guidance to enterprise customers, solving complex deployment issues via tickets and calls with 24/7 availability.

Manages technical relationships with law enforcement clients, ensuring Axon's safety and justice software solutions operate smoothly and meet customer needs.

Manages customer relationships and success outcomes for corporate clients, ensuring satisfaction and retention.

Manages customer relationships and ensures client success with manufacturing condition monitoring solutions.

Provide technical customer support via email, phone, and video calls for SaaS products, conduct onboarding sessions, and collaborate with product teams on bug reporting and improvements.

Leads and manages a technical support team, oversees customer service processes, resolves complex incidents, and analyzes support metrics to improve performance and satisfaction.

Handles client inquiries and technical troubleshooting for engineering services, working cross-functionally to resolve issues and improve support processes.

Provides customer support and assistance to customers via remote channels, handling inquiries and ensuring satisfaction.

Provides technical support for payment gateway and API customers, assists with integrations, and helps merchants understand platform features and security requirements.